Tips and Tricks to KEEP your Clients
Keeping good relations with clients is very important
If a client is satisfied with you, you have better chances of another deal with that client.
- Keep in touch with your client. Friendly phone calls, cards, emails, tips, informative newsletters or even small gifts can help your client remember you.
- Learn about your client’s needs and business. The more you know, the more you’ll be able to give your client what he or she needs.
- Remember, your client is always right, even when he or she is wrong. Don’t argue over *small* stuff.
- Communicate with your client at all times. If you run into problems, let your client know as soon as possible that so alternative plans can be made if necessary.
- Always try to exceed expectations. Don’t make promises on something you can’t do.
- If your clients LIKE you, they are more likely to retain you, or keep doing business with you.
- Put your client first. If you focus on your client’s success, yours will follow.
- If your client wants to do something, you think is NOT advisable, do NOT tell them no, but OFFER some alternatives, that you may believe would help them better, rather than telling them they are wrong.
- Help your client to network with others. It never hurts refer a client to another, and that is beyond the call of business, and it’s something the client will remember.
- If you ever do *slip up*, acknowledge it, and apologize.
- Establish long lasting relationship with clients – Even after a deal is closed, do not forget your clients.
- If you are take care of your clients they would not consider switching to another competitor, usually, even if their price is better.
- Always strive to be professional and respectful.
- When you introduce yourself, be professional, and meet EACH person, don’t ignore *junior level* people.
- Follow-up properly – if you tell your client you are going to send or do something – then send or do it.
- Know your clients expectations – take time to listen and understand them and their needs.
- Stay on top of the most recent developments in your area of expertise.
Let us know if you have any others to add to this list!